As the director of operations, Jennifer is responsible for helping the team turn strategy into practice by developing and implementing new processes. In her role, she holds Small Giants to the highest quality and delivery standards for our clients by supporting departments to keep them focused, productive and in alignment with company objectives. Jennifer keeps the team’s internal operations running smoothly by monitoring and reporting company vitals.

With more than seven years of experience as an account and project manager, she also oversees the project management team to forecast project requirements, manage competing priorities, oversee budgets and generate timelines to ensure projects are completed on time and within budget. Her experience ranges from managing large-scale national franchise marketing projects to small business website development.

Jennifer earned a Bachelor of Science and Design in Architectural Studies from Arizona State University. She has a Project Management Professional (PMP) Certification from the Project Management Institute and was recognized by the ASU Alumni Association as a part of the Sun Devil 100 class of 2020, which recognizes alumni-owned or -led organizations for their business growth and success.

Process Improvement and Development

Systems Implementation

KPI Reporting and Analysis

Operational Effectiveness